Privacy policy.

Last updated: 29 November 2025

Elia Nutrition Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website, book a service, or otherwise interact with us. Please read this policy carefully to understand our practices regarding your personal data.

1. Who we are

  • We are Elia Nutrition Ltd, registered in England and Wales.

  • Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.

  • Email: hello@elianutrition.com

2. Information we collect

We may collect and process the following information about you:

Personal information:

  • Contact details: name, email address, phone number

  • Health information: details provided in your health questionnaire and food diary (with your explicit consent)

  • Payment details (processed securely via our payment provider)

Technical and usage data:

  • Website usage data: traffic data, location data, browser type, and other communication data via cookies and analytics tools

  • Device information: including your IP address and operating system

3. How we use your information

We use your information to:

  • Provide and manage our nutrition services

  • Review your health, diet and lifestyle information to offer personalised nutrition advice

  • Process payments and manage bookings

  • Communicate with you about appointments and services

  • Send newsletters and marketing (only with your consent)

  • Respond to enquiries and feedback

  • Improve our website and services

  • Maintain business records and comply with legal and regulatory obligations

4. Legal basis for processing

We process your data under the following UK GDPR lawful bases:

  • Contractual necessity: to deliver the service you have booked

  • Consent: for marketing and for processing special category health data

  • Legitimate interests: for website security, analytics, and business operations

5. Data storage and security

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it. Data is stored securely in our booking system, email platform, online forms (Typeform), and encrypted cloud-based document management services, which may include Google Workspace. Google Workspace meets UK GDPR requirements through approved safeguards for data stored on servers outside the UK/EU. Access to personal data is restricted to authorised personnel only.

6. Sharing Your Data

We only share your personal information when necessary to operate our business or comply with legal obligations. This may include:

  • Booking and payment platforms (e.g., Acuity, Stripe)

  • Email marketing provider (if you subscribe)

  • Cloud document storage services (e.g., Google Workspace) for securely storing your forms and food diaries

We do not sell or rent your personal data.

7. Data retention

We retain client records, including health information, for 7 years in line with professional requirements, unless a longer retention period is required by law.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Withdraw consent for marketing at any time

  • Restrict or object to processing in certain circumstances

  • Request data portability

We aim to respond to all valid requests within one month. If your request is particularly complex or you have made multiple requests, it may take longer. In this case, we will notify you and keep you updated. If you wish to exercise any of these rights, please email hello@elianutrition.com.

9. Cookies

Our website uses cookies to enhance user experience and monitor site performance. You can adjust your browser settings to refuse cookies; however, some site features may not function as intended.

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the updated date will be amended accordingly.

11. Contact us

If you have questions about this Privacy Policy or how we handle your data, please contact:

  • Email: hello@elianutrition.com

  • Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ