Terms and Conditions
Last updated: 28 August 2026
1. About us
This website is operated by Elia Nutrition Ltd, registered in England and Wales (Company No. 16300685).
Registered address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Email: hello@elianutrition.com
By accessing or using this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use this website or our services.
2. Scope of services
Elia Nutrition Ltd provides online nutrition services, including Intro Calls, Women’s Health Consultations, Fertility Consultations and Follow-up appointments. We also provide nutrition education and information through articles, recipes, resources, newsletters and events.
3. Medical disclaimer
All information provided through our website, articles, and consultations is informed by current evidence and delivered by a Registered Associate Nutritionist (ANutr) on the UK Voluntary Register of Nutritionists (AfN), with advanced training in nutrition, including an MSc in Clinical Nutrition. The guidance offered is intended to support your health and wellbeing and is not a substitute for medical advice, diagnosis, or treatment.
Recommendations are based on the information you share and are intended to support you in making informed decisions about your health.
Always consult your GP or another qualified healthcare provider regarding any medical conditions or before making significant changes to your diet if you have underlying health concerns.
4. Confidentiality
All information shared during consultations is treated as confidential and handled in accordance with applicable data protection laws.
However, confidentiality may be broken if there is a reasonable concern that you or someone else is at risk of serious harm, or where disclosure is required by law or a regulatory body.
5. Bookings and payments
All bookings are made online via our scheduling system. Where a fee applies, appointments must be paid in full at the time of booking.
Prices are in GBP and may change without notice.
6. Required pre-consultation information
6.1 Women’s Health and Fertility Consultations
To get the most out of your session, the following must be submitted in advance:
Health questionnaire: at least 24 hours before your appointment
Three-day food diary: at least 3 days before your appointment (by 5pm UK time, unless otherwise agreed)
If we don’t receive your forms and three-day food diary by the required deadlines, your appointment may need to be rescheduled. If rescheduling isn’t possible, the session will be treated as a late cancellation, and the fee will not be refunded.
7. Cancellations, Rescheduling and Refunds
We understand that plans change, and we aim to be as flexible as possible while respecting the time and preparation involved in each consultation.
7.1 Women’s Health and Fertility Consultations
48 hours or more before your appointment: you may cancel or reschedule. If cancelled, a refund will be issued minus any non-refundable payment processing fees.
Less than 48 hours before your appointment: the appointment fee is non-refundable. Rescheduling may be offered where possible, but is not guaranteed.
No-shows: the appointment fee is non-refundable.
7.2 Required forms and three-day food diary
The deadlines for submitting your required health questionnaire and three-day food diary are set out in Section 6.
If we don’t receive the required information by these deadlines, your appointment may need to be rescheduled to allow sufficient time for preparation. If rescheduling isn’t possible, the appointment will be treated as a late cancellation, and the fee will not be refunded.
7.3 Cancelling or rescheduling Intro calls (free)
Please cancel or reschedule Intro Calls at least 12 hours in advance. You can do this using the button in your confirmation email. If you have any problems cancelling or rescheduling, please email hello@elianutrition.com so the slot can be made available to someone else.
7.4 Follow-up appointments
Follow-up appointments can be cancelled or rescheduled up to 24 hours before the appointment time. Cancellations, rescheduling requests or no-shows within 24 hours are non-refundable.
8. Late arrivals
If you arrive late, your session will still end at the scheduled time, and no partial refund will be issued.
9. Intellectual property and website content
All content on this website, including but not limited to text, images, recipes, graphics, logos, artwork, and design, is the property of Elia Nutrition Ltd unless otherwise stated, or is used with permission, under licence, or in accordance with applicable rights granted by third parties.
You may view and print content from this website for your own personal, non-commercial use. You may not copy, reproduce, modify, distribute, display, or use any content for commercial purposes without prior written permission from Elia Nutrition Ltd.
Where stock photography or third-party materials are used, these remain the property of their respective owners and are protected by applicable copyright laws and licence agreements.
10. Limitation of liability
Elia Nutrition Ltd is not liable for any loss, injury, or damage arising from the use of our services or website content, except where liability cannot be excluded by law.
10.1 Insurance
Elia Nutrition Ltd holds appropriate professional indemnity and public liability insurance for the services provided. All services are delivered within the scope of practice for a Registered Associate Nutritionist (ANutr).
11. Governing law
These Terms are governed by the laws of England and Wales
12. Questions or concerns
If you have a question or concern about our services, please contact hello@elianutrition.com, and we will aim to resolve it promptly.